Refund Policy | BookMyLib

This Refund Policy describes when refunds may be considered for purchases made through BookMyLib. In general, fees/charges once paid are non-refundable. Limited exceptions may apply for verified payment issues (for example, duplicate charges or failed bookings despite payment).

General Principles

Fees/charges once paid are non-refundable unless a specific verified exception applies under this policy.
Refunds are not guaranteed and are reviewed case-by-case after verification.
If a plan has started or has recorded usage, refunds may be partial or not available.
Any non-refundable charges (for example, payment gateway/convenience fees if applicable) may be excluded from refund amounts.
Where payments are collected at a branch (cash/front desk/manual), verification may require branch confirmation before any adjustment is considered.

Limited Refund Exceptions

The following are common scenarios where a refund may be considered. All requests must be supported by verifiable details and are subject to checks for fraud/abuse and plan usage status.

Duplicate payment: two payments for the same invoice/order after verification.
Payment failed but charged: gateway shows success but booking/subscription not created, after reconciliation.
Wrong plan/branch selection: may be considered only if requested promptly and no usage is recorded.
Service not delivered: plan cannot be started due to verified issues (for example, branch closure or unavailability after confirmation).

Non-Refundable Items

Consumed/used subscription periods (including attendance or seat usage).
Amounts paid for services already delivered or where access was provided.
Administrative, processing, or convenience charges (where applicable).
Charges imposed by banks/payment gateways that are not reversible.

Information Required

To speed up review, include the invoice/order ID, payment method, amount, purchase date, branch/plan details, and any proof (transaction ID, receipt, screenshots).

How to Request a Refund

Submit your request using the Refund Request form. Review typically takes 3–5 business days and resolution 7–10 business days.

If your payment was made at a branch (cash/front desk/manual), you may be asked to coordinate with the branch for verification before we can proceed.

Submit a refund request

General Principles

Fees/charges once paid are non-refundable unless a specific verified exception applies under this policy.

Refunds are not guaranteed and are reviewed case-by-case after verification.

If a plan has started or has recorded usage, refunds may be partial or not available.

Any non-refundable charges (for example, payment gateway/convenience fees if applicable) may be excluded from refund amounts.

Where payments are collected at a branch (cash/front desk/manual), verification may require branch confirmation before any adjustment is considered.

Limited Refund Exceptions

The following are common scenarios where a refund may be considered. All requests must be supported by verifiable details and are subject to checks for fraud/abuse and plan usage status.

Duplicate payment: two payments for the same invoice/order after verification.

Payment failed but charged: gateway shows success but booking/subscription not created, after reconciliation.

Wrong plan/branch selection: may be considered only if requested promptly and no usage is recorded.

Service not delivered: plan cannot be started due to verified issues (for example, branch closure or unavailability after confirmation).

How to Request a Refund

Submit your request using the Refund Request form. Review typically takes 3–5 business days and resolution 7–10 business days.

If your payment was made at a branch (cash/front desk/manual), you may be asked to coordinate with the branch for verification before we can proceed.